Privacy Policy

Torqworks Ltd (“Torqworks”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

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This Privacy Policy explains how we collect, use and protect personal information when you visit our website at www.torqworks.co.uk (the “Website”) or contact us through the Website.

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We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Who we are

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The Website is operated by:

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Torqworks Ltd
23 Farnworth Street
Widnes
United Kingdom
WA8 9LH

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Company number: 17340931

Email: admin@torqworks.co.uk

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For the purposes of applicable UK data protection legislation, Torqworks Ltd is the data controller responsible for the personal information we process.

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If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at admin@torqworks.co.uk.

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3. Information we collect

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We collect personal information that you voluntarily provide when you contact us through our Website.

 

Our contact form may collect:

* Your name
* Company name
* Email address
* Telephone number
* Project or site information
* Enquiry type
* The contents of your message or enquiry

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You do not generally need to provide personal information simply to browse our Website.

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We ask that you do not submit sensitive personal information through our contact form unless it is necessary and specifically requested.

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4. How we use your information

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We may use the information you provide to:

* Respond to your enquiry
* Contact you regarding your project or site
* Understand your requirements
* Provide information about Torqworks and our services
* Discuss potential work or services
* Prepare quotations or proposals where appropriate
* Maintain records of enquiries and communications
* Manage and operate our business
* Protect our Website and systems
* Comply with legal or regulatory requirements

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We will only use your personal information where we have a lawful basis to do so.

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5. Our lawful basis for processing your information

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Under the UK GDPR, we must have a lawful basis for processing personal information.

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When you contact Torqworks through our Website, we will generally process your information on the basis that it is necessary for our legitimate interests in responding to enquiries and operating our business.

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Where you contact us in relation to a potential contract or project, we may also process your information because it is necessary to take steps at your request prior to entering into a contract.

We may process information where necessary to comply with a legal obligation.

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Where we specifically rely on your consent, we will make this clear at the time we collect your information and you may withdraw your consent at any time.

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6. Contact form

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When you submit an enquiry through our Website, the information you provide will be transmitted to Torqworks so that we can respond to your enquiry.

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The information submitted may include:

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Name, company name, email address, telephone number, project/site, enquiry type and message.

We will use this information to understand and respond to your enquiry and, where appropriate, discuss our services with you.

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We recommend that you only provide information that is relevant to your enquiry.

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7. Who we share your information with

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We do not sell, rent or trade your personal information.

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Your information may be accessed by authorised Torqworks personnel where necessary to deal with your enquiry or operate our business.

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As our Website is hosted and operated using Wix, information submitted through the Website may also be processed by Wix and its relevant service providers as necessary to provide the Website and associated services.

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We may also use other trusted service providers where necessary for:

* Website hosting and maintenance
* Email services
* IT and cybersecurity
* Website functionality
* Business administration
* Professional or legal advice

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Where third parties process personal information on our behalf, we take reasonable steps to ensure appropriate data protection and security arrangements are in place.

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We may also disclose personal information where required by law, regulation, court order or other legal process, or where necessary to protect our legal rights.

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8. Wix and website technology

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Our Website is built and hosted using Wix.

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Wix may use cookies and similar technologies that are necessary to provide, secure and operate the Website. Depending on the features and settings enabled on our Website, Wix or third-party services may also use additional technologies.

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We do not intentionally use personal information collected through our contact form for advertising or sell it to third parties.

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If we introduce analytics, advertising, marketing or other non-essential tracking technologies in the future, we will update this Privacy Policy and, where required, provide an appropriate consent mechanism before using those technologies.

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9. Cookies

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Our Website may use cookies and similar technologies.

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Cookies are small files placed on your device which can enable a website to function correctly, remember preferences, maintain security and, where enabled, provide information about how the Website is used.

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Some cookies may be strictly necessary for the Website to operate and may not require consent.

Other cookies, such as certain analytics or marketing cookies, may require your consent before they are placed on your device.

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At present, Torqworks does not intentionally use Google Analytics or other third-party analytics services unless these are subsequently enabled on the Website.

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Because our Website is operated using Wix, the cookies and technologies actually used may depend on the Wix configuration and features enabled on the Website.

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We will review our use of cookies and similar technologies periodically and update this Privacy Policy where necessary.

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10. How long we keep your information

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We will only keep your personal information for as long as reasonably necessary for the purposes for which it was collected.

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Information relating to an enquiry will generally be retained for as long as reasonably necessary to:

* Respond to and manage your enquiry;
* Maintain appropriate business records;
* Establish or maintain a business relationship; or
* Comply with legal, accounting or regulatory requirements.

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If your enquiry does not result in a business relationship, we will periodically review the information and securely delete or anonymise it when it is no longer reasonably required.

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11. Your data protection rights

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Under UK data protection law, you may have the right to:

* Access the personal information we hold about you.
* Correct inaccurate or incomplete personal information.
* Request erasure of your personal information in certain circumstances.
* Request restriction of processing in certain circumstances.
* Object to certain processing of your personal information.
* Request data portability in certain circumstances.
* Withdraw consent where we rely on consent as our lawful basis for processing.

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These rights are subject to certain conditions and exemptions under data protection legislation.

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If you wish to exercise any of these rights, please contact us at:

admin@torqworks.co.uk

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We may need to request information to verify your identity before processing certain requests.

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12. Complaints

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If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve your concerns.

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You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.

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Information Commissioner's Office (ICO)⁠

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13. Data security

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We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

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However, no transmission of information over the internet or electronic storage system can be guaranteed to be completely secure.

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14. Third-party websites

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Our Website may contain links to websites operated by third parties.

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If you follow a link to a third-party website, that website will have its own privacy policy and terms.

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Torqworks Ltd is not responsible for the privacy practices, security or content of third-party websites.

 

We recommend that you review the privacy policy of any third-party website you visit.

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15. Children’s privacy

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Our Website and services are intended for a general audience and are not specifically directed at children.

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We do not knowingly collect personal information from children through our contact form.

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If you believe that a child has provided us with personal information, please contact us at admin@torqworks.co.uk.

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16. Changes to this Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes to our business, Website, services, technology or applicable legal requirements.

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Any changes will be published on this page and the “Last updated” date will be amended accordingly.

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17. Contact us

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If you have any questions about this Privacy Policy or how we process your personal information, please contact:

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Torqworks Ltd
23 Farnworth Street
Widnes
United Kingdom
WA8 9LH

Company number: 17340931
Email: admin@torqworks.co.uk

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© 2026 Torqworks Ltd | Privacy Policy